Privacy Policy for Mountain View Motel
1. Introduction
Mountain View Motel (“we,” “us,” or “our”) is committed to respecting and protecting the privacy of our website visitors and customers. We recognize the importance of safeguarding personal data and are dedicated to ensuring its security, integrity, and transparency in its processing, in accordance with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This Privacy Policy outlines the types of personal data we collect, the purposes for which we process it, and the rights and choices you have regarding your information. By visiting or using our website at mountain-view-motel.com or interacting with our services, you consent to the practices described herein.
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to users of the website mountain-view-motel.com and any related services provided by us. Mountain View Motel is the Data Controller responsible for the collection and use of your personal data as described in this policy. If you have any questions, you may contact us at [email protected].
3. Categories of Data We Process
We collect the following categories of personal data depending on your interaction with our services:
a. Usage Data
Includes details such as your IP address, browser type, operating system, referring/exit pages, access times, pages viewed, and your general usage pattern on our website.
b. Account Data
Information provided when registering for an account or making a booking, including your full name, billing or postal address, email address, phone number, and any other identifiers you choose to provide.
c. Profile Data
Data such as your interaction history, past purchases, preferences, interests, reviews, and behavior when using our website or services.
d. Communication Data
Includes the contents of communications you send to us, such as customer service inquiries, online forms, surveys, or support requests, as well as records of past communications.
e. Technical Data
Information about the device(s) you use to access our website, including hardware model, operating system version, device identifiers, settings, and crash logs.
f. Transaction Data
Details relating to bookings, payment methods, billing data, delivery instructions, and associated service history.
g. Preference Data
Your responses to marketing communications, consent preferences, subscription choices, and interests in products or services offered by Mountain View Motel.
4. Legal Bases for Processing
We process your personal data under a lawful basis as defined by applicable data protection laws:
– Contractual Necessity: To fulfill a contract with you, such as managing bookings or transactions.
– Legitimate Interests: To enhance user experience, improve website functionality, and maintain operational efficiency while respecting your privacy rights.
– Consent: Where required, we seek explicit consent for data processing activities such as marketing communications or certain cookie usage.
– Legal Obligation: To comply with applicable law, regulatory requirements, and enforce our legal rights.
5. Your Data Protection Rights
As a data subject, you are entitled to the following rights under GDPR and CCPA, where applicable:
– Right of Access: Request a copy of personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to legal limitations.
– Right to Restrict Processing: Request that we limit processing of your personal data in certain cases.
– Right to Data Portability: Request that personal data you provided be transferred to you or another controller in a structured, commonly used machine-readable format.
– Right to Object: Object to processing based on legitimate interests or direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security protocols to protect your personal data from unauthorized access, loss, disclosure, or alteration. These measures include:
– SSL encryption to secure data transmissions
– Role-based access controls and authentication protocols
– Data backups and disaster recovery solutions
– Staff privacy and security training
7. International Data Transfers
If your data is transferred outside of the European Economic Area (EEA) or your country of residence, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or approved certification frameworks are in place. Transfers are made in compliance with local laws to protect your privacy rights.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, contractual, or reporting obligations. Specific retention periods are determined by the type and purpose of data:
– Usage & Technical Data: up to 12 months
– Account, Profile & Transaction Data: up to 7 years after last interaction for legal and business continuity purposes
– Communication & Preference Data: 3 years or until consent is withdrawn where applicable
Once data is no longer required, we securely dispose of or anonymize it.
9. Cookies Policy
We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and deliver personalization. The types of cookies we use include:
– Essential Cookies: Required for core functionality such as navigation and secure login.
– Functional Cookies: Enhance user experience, such as remembering hotel search filters or language preferences.
– Analytics Cookies: Allow us to monitor traffic and user behavior through third-party tools like Google Analytics.
– Performance Cookies: Help measure and improve website efficiency based on user interactions.
10. Cookie Management and Compliance
Under GDPR and CCPA, you have the right to control cookies. Upon your first visit to mountain-view-motel.com, you will be presented with a cookie consent banner allowing you to accept or customize preferences. You may update these choices at any time through our cookie settings interface or via your browser settings, where you can disable or delete cookies.
11. Children’s Privacy
We do not knowingly collect or solicit data from children under the age of 13. If you are a parent or guardian and believe we may have collected information from a child without appropriate consent, please contact us at [email protected] and we will delete the information promptly.
12. Policy Updates
We may revise this Privacy Policy from time to time as necessary to reflect changes in laws, services, or technology. Any significant updates will be communicated through this website or, where appropriate, via direct communication. Continued use of mountain-view-motel.com after changes are posted will signify acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at:
Email: [email protected]
Website: https://mountain-view-motel.com
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We are committed to full compliance with GDPR, CCPA, and relevant data protection laws. Your trust and privacy are of utmost importance to us. Please reach out to us at the contact email above with any concerns about your data or this policy.